Privacy Policy

This policy explains what personal data the Signos del Caracol app processes, for what purpose, and what your rights are, in accordance with the General Data Protection Regulation (GDPR, EU 2016/679) and Spain’s Organic Law 3/2018 (LOPDGDD).

1. Data controller

The data controller is IREOMA, tax ID (CIF) B22854913, registered address Calle Téllez 22, 4A, 28007 Madrid, owner and publisher of the app.

2. What data we collect

We only process the data necessary for you to have an account and use its features:

• Email address, which you provide when you register or log in (including if you access with Google or Apple).
• Password, which is always stored encrypted; never in readable text.
• Status of your subscription and your credits, if you subscribe to a paid plan or purchase credits.
• Questions you write to the Akín assistant, so that we can generate an answer for you (see section 5).

We do not collect your real name, your location, your contacts or browsing data for advertising purposes. The app does not display advertising and does not sell your data to third parties.

3. What we use your data for

• Creating and managing your account and logging you in.
• Giving you access to the content and, where applicable, to the paid plans and credits you purchase.
• Operating the Akín assistant and other features you choose to use.
• Responding to your support requests.

4. Legal basis

Processing is based on your consent (when you create the account) and on the performance of the service you request (GDPR, arts. 6.1.a and 6.1.b).

5. Akín assistant (artificial intelligence)

When you use the Akín assistant, the text of your question is sent to our server and to Anthropic, which acts as data processor to generate the answer. Under the terms applicable to this service, that content is not used to train its models. The processing may involve a transfer to servers outside the European Union (United States), covered by the corresponding contractual safeguards. Do not include sensitive data about third parties in your questions.

Improvement of Akín Orisa. The questions you ask Akín Orisa and the ratings you give to its answers (👍/👎) are also used to review and improve its answers. If an answer is improved after you asked your question, Akín Orisa may show you the improved answer the next time you open the assistant, and notify you with a notification if you have them enabled. In that review only the text of the question and of the answer is used, without your email or your name, and it is never shared with third parties.

6. Microphone (voice input)

You can dictate your search or your question instead of typing it. If you use that feature, the system will ask you for permission to use the microphone:

• The microphone is only active while you use the voice feature.
• Speech recognition is performed by the operating system itself of your mobile phone (Android or iOS), under its settings and its privacy policy.
• The app does not record or store the audio; it only receives the text that the system recognizes.
• You can use the app without granting that permission: just type.

7. Who we share data with

To provide the service we use providers that act as data processors:

• Supabase — authentication and database, with servers in the United Kingdom (London), a country with an adequacy decision from the European Commission.
• Anthropic — processing of the questions to the Akín assistant (see section 5).
• RevenueCat and the Google Play and App Store stores — only if you subscribe or purchase credits, to process the payment and validate the purchase.

No data is transferred for commercial purposes outside these services.

8. How long we keep it

We keep your data for as long as you maintain your account. If you delete it, your data is removed from our systems, except for what the law requires us to keep.

9. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability at any time:

• By writing to hola@signoscaracol.com.
• Or by deleting your account from the app itself: account menu → “Delete my account”. This action permanently deletes your data.

If you consider that we have not properly handled your request, you may file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es).

10. Minors

The app is not aimed at minors under 14 years of age and we do not knowingly collect data from minors.

11. Security

We apply reasonable technical measures: encrypted connections, encrypted password storage and restricted access to the database.

12. What Akín Orisa remembers about you

To personalize its answers, Akín Orisa automatically saves, without asking you each time, four pieces of data that you yourself state about yourself in the chat: your name, your age, your sex and the topic that worries you. We use them only to adapt what Akín answers you and for nothing else: we do not use them for advertising, we do not sell them and we do not transfer them to third parties (except the technical providers strictly necessary to provide the service).

We do not store beliefs or religious data (such as initiation grade, patron saint, guardian angel or “child of…”). Bear in mind that the “topic that worries you” may refer to your health or to other personal matters: if you do not want it to be saved, do not mention it in the chat or delete it whenever you wish.

Legal basis: the performance of the service you request (art. 6.1.b GDPR) and, for data of special protection (for example, if you tell about your health), your consent by voluntarily telling it to Akín (art. 9.2.a GDPR), which you may withdraw at any time. Your messages to Akín, including this data when you mention it, are processed by an artificial intelligence provider (Anthropic) as a data processor, as explained in section 5.

How long: while you have your account or until you delete them, whichever happens first. How to delete them: ask Akín in the chat: “delete my age” (or my name, my sex, the topic) deletes that data and Akín will not save it again; “delete my data” deletes all of them. You can also write to hola@signoscaracol.com. If you delete your account, they are deleted along with it.

13. Changes to this policy

If we update this policy, we will publish the new version in the app with its update date.