Privacy Policy
This policy explains what personal data the Signos del Caracol application processes, for what purpose, and what your rights are, in accordance with the General Data Protection Regulation (GDPR, EU 2016/679) and Spain’s Organic Law 3/2018 (LOPDGDD).
1. Data controller
The controller is Michel Muñoz, author and editor of the application.
2. What data we collect
We only process the data necessary for you to have an account and use its features:
- Email address, which you provide when registering or signing in (including if you sign in with Google or Apple).
- Password, which is always stored encrypted; never in readable text.
- Status of your subscription and credits, if you purchase a paid version or acquire credits.
- Questions you type to the Akín assistant, in order to generate an answer for you (see section 5).
We do not collect your real name, your location, your contacts, or browsing data for advertising purposes. The app does not show advertising and does not sell your data to third parties.
3. What we use your data for
- To create and manage your account and sign you in.
- To give you access to the content and, where applicable, to the paid versions and credits you purchase.
- To operate the Akín assistant and other features you choose to use.
- To handle your support requests.
4. Legal basis
Processing is based on your consent (when creating the account) and on the performance of the service you request (GDPR, art. 6.1.a and 6.1.b).
5. Akín assistant (artificial intelligence)
When you use the Akín assistant, the text of your question is sent to our server and to OpenAI, which acts as a data processor in order to generate the answer. Under the conditions applicable to this service, that content is not used to train its models. The processing may involve a transfer to servers outside the European Union (USA), covered by the corresponding contractual safeguards. Do not include sensitive third-party data in your questions.
6. Microphone (asking by voice)
You can dictate your search or your question instead of typing it. If you use that feature, the system will ask you for microphone permission:
- The microphone is only active while you use the voice feature.
- Speech recognition is performed by your phone’s own operating system (Android or iOS), with its own settings and privacy policy.
- The application does not record or store the audio; it only receives the text the system recognizes.
- You can use the app without granting that permission: just type.
7. Who it is shared with
To provide the service we use providers that act as data processors:
- Supabase — authentication and database, with servers in the United Kingdom (London), a country with an adequacy decision from the European Commission.
- OpenAI — processing of the questions to the Akín assistant (see section 5).
- RevenueCat and the Google Play and App Store stores — only if you purchase a subscription or credits, to process the payment and validate the purchase.
No data transfers for commercial purposes are made outside these services.
8. How long it is kept
We keep your data for as long as you maintain the account. If you delete it, your data is removed from our systems, except for what the law requires us to keep.
9. Your rights
You can exercise at any time your rights of access, rectification, erasure, objection, restriction, and portability:
- Writing to hola@signoscaracol.com.
- Or by deleting your account from within the app: account menu → «Delete my account». This action permanently erases your data.
If you believe we have not properly addressed your request, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
10. Minors
The application is not directed at children under 14, and we do not knowingly collect data from minors.
11. Security
We apply reasonable technical measures: encrypted connections, passwords stored encrypted, and restricted access to the database.
12. Changes to this policy
If we update this policy, we will publish the new version in the app with its update date.