Subscriptions and Refunds Policy
1. Subscription plans
Some content and features of the application are offered through a paid subscription. The available plans, their price, and their billing period (for example, monthly or annual) are shown in your local currency within the app before you confirm the purchase. The application also offers one-time credits for specific features; the number of credits each pack grants and its price are shown in the app before purchase.
2. How it is contracted and charged
Subscriptions and credits are contracted and charged through the store from which you downloaded the application: App Store (Apple) or Google Play (Google). The charge is made to the account associated with that store when you confirm the purchase.
3. Automatic renewal
Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before the renewal date. The renewal amount is charged within the 24 hours prior to the start of the new period. One-time credits do not renew.
4. Free trial period
If a plan includes a free trial period, any unused portion is forfeited when you purchase a subscription. If you do not cancel before the trial ends, it automatically converts into a paid subscription according to the chosen plan.
5. How to cancel
You can cancel renewal at any time from your store’s subscription management:
- iPhone/iPad: Settings → your name → Subscriptions.
- Android: Google Play → Profile → Payments and subscriptions → Subscriptions.
Cancellation stops the next renewal; you keep access until the end of the period already paid for.
6. Refunds
Payments are handled by Apple and Google, so refunds are requested and resolved according to each store’s policies:
- Apple (App Store): request a refund at reportaproblem.apple.com.
- Google Play: request a refund from Google Play or at support.google.com/googleplay.
As a general rule, digital content with immediate access may be excluded from the right of withdrawal once its execution has begun, without prejudice to the rights granted to you by the applicable consumer regulations.
7. Price changes
Prices may vary. Any change affecting you will be communicated according to the rules of the relevant store, and you may cancel before it takes effect if you do not agree.
8. Previous subscribers
Users who had already acquired access previously will keep the conditions expressly communicated to them.
9. Contact
For questions about your subscription, in addition to your store, you can write through the contact channels indicated in the application’s store listing.